Steps to Success

The Steps to Success approach was developed by Community Renewal Team to help individuals and families who require a concentration of services, interventions and programs to achieve economic stability. Steps to success are a holistic service delivery approach designed to help families and individuals build a more successful future for themselves and their families.

STS Components

Eight components are built into the Empathy Steps to Success delivery approach:

  • Intensive case management
  • An assessment of the participant’s current situation with the Self Sufficiency
    Outcome Scale Matrix (OSM)
  • A team approach to coordinating services
  • A customized service plan for interventions, activities and services (Individualized Service Plan)
  • A concentration of resources, programs and services
  • Ongoing progress and outcomes reporting
  • An internal quality assurance review
  • Staff training and feedback

Plans of Ways To STS:

Self Sufficiency Outcome Scale Matrix (OSM):

The OSM interview is conducted during the participant’s initial visit with a Empathy case manager. Simple questions are asked to identify assets and barriers to economic stability. Questions relate to the individual’s current living and employment situation — income, employment, housing, insurance, childcare, budgeting, and more.

Individual Service Plans:

The results of the OSM are used to create an individualized service plan (ISP) tailored to the specific goals and needs of each participant. Interventions, services, contacts and anticipated outcomes are documented in the plan, including timetables and action steps. Progress is monitored regularly. The plan is updated as needed to ensure progress toward goals.

Intensive Case Management:

Steps to Success pairs intensive case management with an internal resource team to connect participants to programs and services identified in their service plan. This team approach promotes the sharing of resources across Empathy programs and the delivery of concentrated resources.

Quality Assurance (QA):

Monitoring systems are in place to ensure program integrity. File audits are conducted by program management and the QA Department. Staff training and feedback is provided when needed.

Building A Better Future:

The OSM and ISP are reviewed quarterly to assess movement toward self-sufficiency and outcomes. Participants are supported in their achievements and when facing new challenges. The Empathy Steps to Success approach continues to successfully help participants build a better future for themselves and their families.